Refund & Return Policy

Effective Date: September 3, 2026

Your satisfaction is important to us. If you are not completely satisfied with your BioNexus+ purchase, we are here to help.

Returns

Items may be returned within 30 days of the delivery date.
To be eligible for a return, the item must be unused, unopened, and in its original packaging.
Opened supplement products cannot be returned for health and safety reasons unless they are defective or damaged.

How to Initiate a Return

Email us at returns@bionexusplus.com with your order number and reason for return.
We will provide a return authorization and instructions within 2 business days.
Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item was defective or we made an error.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items

If you received a damaged or defective product, contact us within 7 days of delivery at support@bionexusplus.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.